Your ban system is automatic. This means that when an account is banned, it is because other users reported it for violating our community rules. The reports are anonymous and help keep Umatch safe for everyone.

The most common reasons for reporting include:

• Inappropriate profile content

• Misconduct (harassment, aggressive language, spam in messages, etc.)

• Fake profile or misleading information

• Advertising

• Not a university student (when required)

• Profile without a photo or elements that hinder verification

• Other reasons outlined in the policies

If you have questions about what may have caused the ban, we recommend reviewing our Terms of Use and Community Guidelines to understand what is allowed on the platform.

If you believe your account was banned incorrectly, you can request a review.