How do I request a review of my ban?
If you believe that the ban was a mistake, request a review via email. Follow these steps:
Send an email to help@umatch.app
Subject: Ban Review
In the body of the email, provide the registered email address on Umatch and objectively describe why you believe the ban was incorrect.
If possible, include information that will help in verifying (e.g.: screenshots of the profile, clarifications about photos or profile data).
Done! Our team will use this information to evaluate the case. In the meantime, remember that keeping appropriate photos, true data, and a respectful conduct helps avoid new problems in the future.
Do you have more questions?
How do I request a review of my ban?
If you believe that the ban was a mistake, request a review via email. Follow these steps:
Send an email to help@umatch.app
Subject: Ban Review
In the body of the email, provide the registered email address on Umatch and objectively describe why you believe the ban was incorrect.
If possible, include information that will help in verifying (e.g.: screenshots of the profile, clarifications about photos or profile data).
Done! Our team will use this information to evaluate the case. In the meantime, remember that keeping appropriate photos, true data, and a respectful conduct helps avoid new problems in the future.
Do you have more questions?
How do I request a review of my ban?
If you believe that the ban was a mistake, request a review via email. Follow these steps:
Send an email to help@umatch.app
Subject: Ban Review
In the body of the email, provide the registered email address on Umatch and objectively describe why you believe the ban was incorrect.
If possible, include information that will help in verifying (e.g.: screenshots of the profile, clarifications about photos or profile data).
Done! Our team will use this information to evaluate the case. In the meantime, remember that keeping appropriate photos, true data, and a respectful conduct helps avoid new problems in the future.
Do you have more questions?