Terms of use
Welcome to Umatch. These Terms of Use govern the relationship between you and UMATCH LTDA, a company registered under CNPJ number 38.822.591/0001-55. We understand that you trust us with your information and we take that trust seriously. Therefore, in this document, we explain the information we collect, why we collect it, how it is used, and your rights regarding your information.
Update: 30/11/2021
1. Qualification
You must be at least 18 years old to create an account on Umatch and use the Service. By creating an account and using the Service, you represent and warrant that: you can enter into a binding contract with Umatch, you are not prohibited from using the Service under the laws of Brazil, you will comply with this Agreement and all applicable municipal, state, national, and international laws, rules, and regulations, and you have never been convicted of a crime or serious offense (or any crime of similar severity), sexual assault, or any crime involving violence, and that you are not required to register in the sex offender registry of any state, federation, or locality.
2. Your Account
To use Umatch, you must register and, through this, prove that you are enrolled in a university in Brazil or have graduated within the last 1 (one) year from a university in Brazil. If you do so, you authorize us to access your information. To learn more about the information we collect from you and how we use it, please refer to our Privacy Policy at https://www.umatch.com.br/privacy. You are responsible for maintaining the confidentiality of your login credentials that you use to connect to Umatch and are solely responsible for all activities associated with the use of those credentials. If you believe someone has gained access to your account, please contact us immediately.
3. Service Changes and Termination
Umatch is committed to improving the Service and offering additional features that may be useful and interesting for you. This means we may add new functionalities or enhance products over time, as well as remove certain features, and if these actions do not significantly affect your rights and obligations, we may not provide prior notice before removing them. We may even suspend the Service entirely, in which case you will be notified in advance, unless mitigating circumstances, such as security issues, prevent us from doing so. You can terminate your account at any time, for any reason, by following the instructions in "Settings" on the Service; however, if you are using a third-party payment account, you will need to manage your in-app purchases through that account (for example, iTunes, Google Play) to avoid additional charges. Umatch may cancel your account at any time, without prior notice, if it believes you have violated this Agreement. After such cancellation, you will not be entitled to any refunds for purchases.
4. Security: your interactions with other members
Although Umatch strives to encourage a respectful member experience through features like double opt-in, which allows members to communicate only if both are interested in each other, we are not responsible for the conduct of members inside or outside the Service. You agree to act with caution in all interactions with other members, especially when deciding to communicate outside the Service or in person. You agree not to provide your financial information (e.g., credit card or bank account information) and not to transfer or send money by other means to other members. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER MEMBERS. YOU UNDERSTAND THAT UMATCH DOES NOT INVESTIGATE THE CRIMINAL BACKGROUND OF MEMBERS, NOR DOES IT VERIFY MEMBERS' HISTORY. UMATCH DOES NOT MAKE STATEMENTS OR WARRANTIES REGARDING THE CONDUCT OF MEMBERS.
5. Rights granted to you by Umatch
Umatch grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use the Service. This license is for the exclusive purpose of allowing you to use and enjoy the benefits of the Service, as intended by Umatch and authorized under this Agreement. Therefore, you agree not to: use the Service, or any content contained in the Service, for commercial purposes without our written permission; copy, modify, transmit, create derivative works, make use of or reproduce in any format materials protected by copyright, images, trademarks, trade names, service marks, or other intellectual property rights, content or proprietary information accessible through the Service, without prior written authorization from Umatch; express or suggest that your statements are endorsed by Umatch; use a robot, bot, spider, tracker, scraper, search/retrieval application, proxy, or any other device, method or manual or automated process to access, retrieve, index, perform “data mining” or otherwise reproduce or circumvent the navigation structure or presentation of the Service or contents; use the Service in a way that may interfere with, disrupt or negatively affect the Service, servers or networks connected to the Service; send viruses or other malicious code or otherwise compromise the security of the Service; forge headers or manipulate other identifiers to disguise the origin of information transmitted to or through the Service; “frame” or “mirror” any part of the Service without prior written authorization from Umatch; use meta-tags, codes or other devices that contain references to Umatch or the Service (or trademark, service mark, logo or slogan of Umatch) to direct people to another site, for any purpose; modify, adapt, sublicense, translate, sell, promote reverse-engineering, decrypt, decompile or disassemble any part of the Service or cause others to do so; use or develop third-party applications that interact with the Service, content or information of other members without our written permission; use, access or publish the Umatch application programming interface without our written permission; verify, analyze or test the vulnerability of our Service or any system or network; encourage or promote any activity that violates this Agreement. The Company may investigate and take all legally available action in response to illegal and/or unauthorized use of the Service, including cancellation of your account. Any software we provide to you may automatically download and install updates, improvements, or other new features. You may adjust automatic downloads through your device settings.
6. Rights granted to Umatch by you
By creating an account, you grant Umatch a worldwide, transferable, sublicensable, royalty-free license and the right to host, store, use, copy, display, reproduce, modify, adapt, edit, publish, and distribute information that you authorize us to access, as well as other information you publish, upload, display, or otherwise make available (collectively, "publish") on the Service or transmit to other members (collectively, "Content"). Regarding your Content, Umatch's license will not be exclusive, considering that Umatch's license will be exclusive concerning derivative works created through the use of the Service. For example, Umatch may have an exclusive license to screenshots of the Service that include your Content. Moreover, for Umatch to prevent the use of your Content outside the Service, you authorize Umatch to act on your behalf regarding unlawful uses of your Content removed from the Service by other members or third parties. This expressly includes the authorization, but not the obligation, to send notices on your behalf if the Content is taken and used by third parties outside the Service. Our license regarding your Content is subject to your rights under applicable law (e.g., laws concerning personal data protection, to the extent that any Content contains personal information as defined by such laws) and is for the sole purposes of operating, developing, providing, and improving the Service, as well as research and development of new services. You agree that any Content you place or authorize us to place on the Service may be viewed by other members and by anyone else accessing or participating in the Service (such as people who may receive Content shared by other Umatch members). You agree that all information presented after creating your account is accurate and true, and you have the right to publish the Content on the Service and grant the above-described license to Umatch. You understand and agree that we may monitor or review any Content you publish as part of the Service. We may delete any Content, in whole or in part, that, in our sole discretion, violates this Agreement or may harm the reputation of the Service. When communicating with our customer service representatives, you agree to act with respect and kindness. If we determine that your behavior concerning any of our customer service representatives or other employees is, at any time, threatening or offensive, we reserve the right to immediately cancel your account. In consideration of Umatch, which allows you to use the Service, you agree that there may be advertising on the Service delivered by us, our affiliates, and third-party partners. By sending suggestions or comments to Umatch about our Service, you agree that Umatch may use and share the suggestions for any purpose without compensation. You are aware that Umatch may access, store, and disclose your account information and Content if required by law, or if it believes in good faith that the access, storage, or disclosure satisfies a legitimate interest, including: (i) complying with a legal process; (ii) enforcing the Agreement; (iii) responding to claims of any Content that violates the rights of third parties; (iv) responding to your customer service requests; or (v) protecting the rights, property, or personal safety of the Company or any other person.
7. Community rules
By using the Service, you agree not to: use the Service for any illegal purpose or prohibited by this Agreement; use the Service for any harmful or dishonest purpose; use the Service with the intent to harm Umatch; spam, solicit money or defraud any member; impersonate any person or entity, or publish images of another person without their permission; threaten, stalk, intimidate, assault, harass, mistreat or defame any person; publish any Content that violates or infringes on the rights of another person, including publicity rights, privacy rights, copyright, trademark or other intellectual property or contractual rights; publish any hateful, threatening, sexually explicit or pornographic Content; publish any Content that incites violence, contains nudity, gratuitous or graphic violence; publish any Content that promotes racism, fanaticism, hatred, or physical harm of any kind against any group or individual; solicit passwords and personal identification information from other members, for any purpose, for commercial or illegal reasons, or disclose personal information of another person without their permission; use another member's account, share an account with another member or maintain more than one account; create another account if we have already canceled your account, unless you have our permission. Umatch reserves the right to investigate and/or cancel your account, with no refund of any purchase, if you violate this Agreement, misuse the Service, or behave in a way that Umatch considers inappropriate or illegal, including actions or communications that occur inside or outside of the Service. To ensure the safety and integrity of the community, users themselves may report profiles that exhibit misconduct, such as harassment, offensive messages, fake profiles, absence of a real person in the photos, inappropriate content or unauthorized advertisements. Once a significant threshold of reports is reached, the account may be automatically banned, without prior notice and without the right to refund.
8. Content from other members
Although Umatch reserves the right to review and remove Content that violates this Agreement, the said Content is the sole responsibility of the member who publishes it, and Umatch cannot guarantee that all Content will comply with this Agreement. If you encounter any Content on the Service that implies a violation of this Agreement, please report the issue directly through the Service or through our contact form.
9. Disclaimer
UMATCH PROVIDES THE SERVICE "AS IS", "AS AVAILABLE" AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GRANT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE RELATING TO THE SERVICE (INCLUDING ALL CONTENT CONTAINED THEREIN) INCLUDING, AMONG OTHERS, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. UMATCH DOES NOT REPRESENT OR WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE OR FREE OF ERRORS, (B) ANY DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED, OR (C) THAT ANY CONTENT OR INFORMATION YOU OBTAIN ON OR THROUGH THE SERVICE WILL BE ACCURATE. UMATCH ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU, OTHER MEMBERS OR THIRD PARTIES PUBLISH, SEND OR RECEIVE THROUGH THE SERVICE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS AT YOUR OWN RISK.
10. Outsourced services
The Service may contain advertisements and promotions offered by third parties, as well as links to other websites or resources. Umatch is not responsible for the availability (or lack thereof) of these external websites or resources. If you choose to interact with third parties provided through our Service, the terms of that third party will govern their relationship with you. Umatch is not responsible for the terms or actions of third parties.
11. Limitation of liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL UMATCH, ITS AFFILIATES, EMPLOYEES, LICENSEES, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR LOSS OF DATA, USE, CLIENTELE, AND OTHER INTANGIBLE LOSSES, RESULTING FROM THE FOLLOWING: (I) YOUR ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE THE SERVICES, (II) THE CONDUCT OR CONTENT OF OTHER MEMBERS OR THIRD PARTIES IN USING THE SERVICES; OR (III) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR CONTENT, EVEN IF UMATCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL UMATCH'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE, IF ANY, TO UMATCH, OR 100 REAIS (WHICHEVER IS GREATER), WHILE YOU HAVE AN ACCOUNT.
12. Compensation for You
You agree, to the extent permitted by applicable law, to indemnify, defend, and hold harmless Umatch, our affiliates, and their respective executives, directors, agents, and employees from and against any and all claims, demands, actions, damages, losses, costs, liabilities, and expenses, including attorney's fees arising from, resulting from, or related in any way to your access or use of the Service, your Content, or your violation of this Agreement.
13. Waiver of class action and jury
By using the Service in any form, YOU WAIVE YOUR RIGHT TO SEEK A COURT to resolve or defend any claims between you and the Company (except for matters that may be brought to small claims court). YOU ALSO WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER COLLECTIVE PROCEEDING AGAINST UMATCH.
14. Purchases
Generally, from time to time, Umatch may offer products and services for purchase through the App Store or Google Play Store. If you choose to make an in-app purchase, you will be prompted to confirm your purchase with the applicable payment provider and your payment method (Google Play Store or App Store) (your "Payment Method") will be charged for the in-app purchase according to the prices displayed for the services you selected, as well as any applicable sales or similar taxes that may be charged on your payments, and you authorize Umatch or the third-party account, as applicable, to charge you. If you purchase a self-renewing periodic subscription through an in-app purchase, your Payment Method will continue to be charged for the subscription until you cancel. After the initial subscription commitment period and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed upon at the time of subscribing. Your card payment information will be stored and used later for automatic payments by card in accordance with the Agreement. Objections to a payment already made should be directed to the Customer Support of the App Store or Google Play Store, according to your Payment Method. You may also dispute by contacting your bank or payment provider, which can provide more information about your rights, as well as the applicable deadlines. You can unconditionally withdraw your consent for automatic card payments at any time by accessing Settings on the relevant third-party account, but be aware that you are still obligated to pay any outstanding amounts. If you wish to change or terminate your subscription, you will need to log into your third-party account and follow the instructions to terminate or cancel your subscription, even if you have deleted your account with us or if you have deleted the Umatch app from your device. Deleting your account on Umatch or deleting the Umatch app from your device does not terminate or cancel your subscription; Umatch will hold all funds charged on your Payment Method until you terminate or cancel your subscription on the third-party account. If you terminate or cancel your subscription, you may use it until the end of the then-current subscription term, and your subscription will not renew after the current term expires. From time to time, you may purchase or earn a limited, personal, non-transferable, non-sublicensable, and revocable license to use "virtual items," which may include virtual products or "virtual currency" or other units that are interchangeable within the Service for virtual products (collectively, "Virtual Items"). Any Virtual Item balance shown in your account does not constitute a real-world balance or reflect any stored value but constitutes a measure of the extent of your license. Virtual Items do not incur fees for non-use; however, the license granted to you in Virtual Items will terminate according to the terms of this Agreement when Umatch ceases to provide the Service or your account is terminated. Umatch, at its sole discretion, reserves the right to charge fees for the right to access or use Virtual Items and may distribute Virtual Items with or without charge. Umatch may manage, regulate, control, modify, or eliminate virtual items at any time. Umatch will have no liability to you or any third party if Umatch exercises such rights. Virtual items can only be redeemed through the Service. ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS MADE THROUGH THE SERVICE ARE FINAL AND NON-REFUNDABLE. The provision of Virtual Items for use in the Service is a service that begins immediately upon acceptance of the purchase of such Virtual Items. YOU ACKNOWLEDGE THAT UMATCH IS NOT OBLIGATED TO PROVIDE A REFUND IN RELATION TO VIRTUAL ITEMS FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, REGARDLESS OF WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY. Purchases of Virtual Items are FINAL AND NON-REFUNDABLE. If you made a purchase using your Apple ID, refunds are processed by Apple, not by Umatch. To request a refund, go to the App Store, click on your Apple ID, select "Purchase History", locate the transaction, and click on "Report a Problem". You can also submit a request at https://getsupport.apple.com. If you made a purchase using your Google Play Store account and wish to obtain a refund: contact customer support with your order number for the Google Play Store (you can find the order number in the order confirmation email or by logging into the Google Wallet). You cannot cancel a digital content order for delivery that is not delivered on a physical medium if the order processing has started with your explicit prior consent and acknowledgment that you will lose your right of cancellation. This applies, for example, to purchases of virtual items. This means that these purchases are FINAL AND NON-REFUNDABLE. Our prices vary according to a number of factors. We frequently offer promotional rates - which may vary by region, duration of subscription, package size, and more. We also regularly test new features.
15. Comprehensive contract
This Contract, together with the Privacy Policy (available at https://www.umatch.com.br/privacy) and the Arbitration Procedures (if applicable to you) and any terms disclosed and agreed by you, if you acquire additional features, products or services that we offer on the Service, constitutes the entire agreement between you and Umatch regarding the use of the Service. If any provision of this Contract is deemed invalid, the remaining provisions of this Contract will remain in full force and effect. The Company's failure to exercise or enforce any right or provision of this Contract will not constitute a waiver of such right or provision. You agree that your Umatch account is non-transferable and all of your rights under your account and its content terminate upon your death. No agency, partnership, joint venture, fiduciary, or other special relationship or contractual relationship is created as a result of this Contract, and you may not, in any way, make any statements or bind Umatch.
Umatch
2025