I did not receive the verification email
If you did not receive the verification email after creating your account, the first step is to check if it was directed to the spam folder or junk folder of your email.
Some university email addresses do not have a spam folder or may have automatic filters that prevent message delivery. In that case, if your university email does not have a spam folder, you will need to create a new account using another email address.
If your university email does not even have an active inbox, you may choose to use a non-institutional email. Please keep in mind that when using a non-university email, you will need to prove your connection to the university by submitting official documents, such as a student ID or enrollment declaration.
How to create a new account?
Uninstall and reinstall the Umatch app to log out of the current account.
Open the app and tap Create account.
Enter the new email address and follow the registration flow normally.
If you are using a non-university email, prepare your documents to send proof of your connection to the university.
Do you have more questions?
I did not receive the verification email
If you did not receive the verification email after creating your account, the first step is to check if it was directed to the spam folder or junk folder of your email.
Some university email addresses do not have a spam folder or may have automatic filters that prevent message delivery. In that case, if your university email does not have a spam folder, you will need to create a new account using another email address.
If your university email does not even have an active inbox, you may choose to use a non-institutional email. Please keep in mind that when using a non-university email, you will need to prove your connection to the university by submitting official documents, such as a student ID or enrollment declaration.
How to create a new account?
Uninstall and reinstall the Umatch app to log out of the current account.
Open the app and tap Create account.
Enter the new email address and follow the registration flow normally.
If you are using a non-university email, prepare your documents to send proof of your connection to the university.
Do you have more questions?
I did not receive the verification email
If you did not receive the verification email after creating your account, the first step is to check if it was directed to the spam folder or junk folder of your email.
Some university email addresses do not have a spam folder or may have automatic filters that prevent message delivery. In that case, if your university email does not have a spam folder, you will need to create a new account using another email address.
If your university email does not even have an active inbox, you may choose to use a non-institutional email. Please keep in mind that when using a non-university email, you will need to prove your connection to the university by submitting official documents, such as a student ID or enrollment declaration.
How to create a new account?
Uninstall and reinstall the Umatch app to log out of the current account.
Open the app and tap Create account.
Enter the new email address and follow the registration flow normally.
If you are using a non-university email, prepare your documents to send proof of your connection to the university.
Do you have more questions?